Is the customer always right? Devs talk feeling the pressure

On March 12, 2012, a disgruntled fan of the Mass Effect series posted a message on the official BioWare forum outlining the reasons why he was frustrated with the Shepard trilogy’s ending. The post is addressed to Mass Effect 3’s developers and writers and outlines, under a series of bolded headings, a litany of their supposed failings. Some of the author’s frustrations sprung from the shortfall between